Workflow automation
Moves data between your systems, reads documents, and runs the steps your team currently does by hand.
A person handles exceptions, like an invoice that doesn't match its order.
Animation: a simulated operations floor where calls, messages and tasks travel to AI agents, pass between them, and either finish or go to a person for sign-off.
AI solution development
AI systems that do the work.
Practivo designs and builds AI for businesses: automations, reporting, voice agents, and autonomous and multi-agent systems. We connect them to the tools you already use, and a person stays in charge of anything that matters.
Simulated operations floor. Every route is a kind of system we build.
What we build
One system or several working together. Each connects to your existing tools, and each has a clear point where a person takes over.
Reporting and analytics
Pulls numbers from every system into one report each morning, and answers questions about them in plain language.
A person decides what to do about what the numbers show.
Voice agents
Answers and makes phone calls in a natural voice: bookings, reminders, follow-ups and first-line support.
Upset callers and anything it can't resolve are transferred to a person.
Customer and staff assistants
Answers on WhatsApp, web chat and email from your prices, policies and manuals, and shows where each answer came from.
Complaints, refunds and questions your documents don't cover go to a person.
Autonomous agents
Takes a goal, such as keeping stock above minimum, and works through the steps itself using your systems.
Spending above a limit you set, and any action you mark for sign-off, waits for a person.
Multi-agent systems
Several specialised agents that hand work to each other, for example intake, checking and finance, with every handoff logged.
A person approves the result before it leaves the business.
Things we've built
Rova, a digital employee that answers the phones
Rova is an autonomous agent that works inside a fleet operations platform. Its call centre agent answers customer calls in a natural voice, handles bookings and account queries, logs every call, and transfers the caller to a person when it can't resolve the issue.
Voice agent · autonomous agent · fleet platform integration
An operations console for a rental fleet
Bookings, vehicle status and maintenance in one place, with an assistant that drafts the next action for the ops team to approve.
Azure · TypeScript · fleet platform integration
A WhatsApp platform for customer conversations
Runs on Meta's official WhatsApp Cloud API, so numbers don't get banned. Each business's conversations are kept separate at the database level.
WhatsApp Cloud API · Postgres row-level security
Reply drafts your staff approve before sending
Reads incoming chats, drafts an answer in the business's tone, and waits for a person. Nothing is sent automatically.
Python · LLM drafting · review queue
A learning platform that tutors each person
Generates course material and answers learners' questions, styled to match the client's brand.
Next.js · AI tutoring
How a project runs
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Step 1 · about an hour
A conversation
You tell us what you want AI to do and show us how the work happens today. We tell you honestly what will work, and where to start.
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Step 2
A working prototype
Built on your real data, calls and documents, and measured against how your team does it today.
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Step 3
Into daily use
Connected to your systems, with staff logins, an audit log of every action, and an off switch.
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Step 4 · ongoing
Looking after it
We monitor it, send you a monthly report, and improve it as your team finds new uses.
How we build
A person approves anything that matters. You decide which actions run on their own and which wait for sign-off. Every action is logged.
You own what we build. The code, prompts and data are yours, documented well enough for another team to take over.
We choose the AI model to fit the job. We're not tied to one provider, so you can switch when prices or quality change.
Personal information is handled under POPIA. Data stays where it's allowed to be, and only the people who need it can see it.